By using the service of Plan Cab, you are deemed to have read and agreed to the following terms and conditions:

Site and Contents

1. This website is operated by Optimotion PlanCab Travels LLP. Throughout the site, the terms “we”, “us” and “our” refer to Plan Cab. Plan Cab offers this website, including all information, bots, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. By visiting our site and using bots, you engage in our “Terms of Use” and agree to be bound by the following terms and conditions, including those by hyperlink. These Terms of Use apply to all users of the site, including without limitation users who are browsers, drivers, customers/riders, and contributors of content.

3. Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
    

Terms of Service.

Any new features or services which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

User Content

1. You may not use our service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. You are prohibited from posting defamatory, obscene, pornographic, profane, threatening or unlawful material in our feedback sections. We will fully cooperate with any law enforcement authorities or court order requesting or directing Plan Cab to disclose the identity of anyone posting such materials. We may change, edit, or remove any user material or conversations that are illegal, indecent, obscene, or offensive, or that violate policies in any way.

3. We reserve the right to add or remove services in any city due to some or other reasons at any time.

4. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without acknowledgment of written permission by us.

5. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

6. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

7. Prices for our services are subject to change without notice.

8. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

9. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
    

Prohibited Uses

In addition to other prohibitions, as set forth in the Terms of Service, you are prohibited from using the site or its content:

1. For any unlawful purpose;

2. To solicit others to perform or participate in any unlawful acts;

3. To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

6. To submit false or misleading information;

7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

8. To collect or track the personal information of others;

9. To spam, phish, spider, crawl, or scrape;

10. For any obscene or immoral purpose; or

11. To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
     

Terms of Service

1. After completion of booking with Plan Cab, a message with Ride number will be sent through the same bot you have used to do your booking.

2. When a customer produces the Ride number provided to him earlier, it implies that he has read and understood all terms and conditions mentioned herewith and agrees on all of them.

3. Drivers provided by Plan Cab to you will drive as per the driving recommendations of the local transport authority only.

4. Distances between two locations (points) be it an intercity distance or from vendors garage etc mentioned in the bot are approximate. Actual distance may differ depending on the exact geographical location of the points and route chosen under consideration.

5. Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request the driver to make the air condition operational in the aforementioned cases.

6. Any form of discount is only applicable only on the basic fare and cannot be made available on extra charges like tolls, taxes, charges for extra Km consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, and night charges unless specified.

7. It may happen that for some travel routes, the cab model which was reserved earlier by a customer online will not be able to actually run during travel due to the prevailing road conditions or due to the probable danger of natural disasters. The reasons mentioned are beyond the control of Plan Cab.

8. Airport Pick/Drop, Railway Pick/Drop, and local car rental services are valid only within city limits. For the afore-mentioned car services beyond the booking location and request for out-station travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.

9. The customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable.

10. All bookings under consideration are on a given calendar day at the time of booking and the time was aforementioned in a 12-hour format.

11. Employees booking Office Cabs need to be in contact with the driver for any changes in boarding time and Plan Cab is not responsible for any mismatch in communication between them apart from what has been booked through Plan Cab.

12. Cabs that are booked for outstation (any or all of One way, round trip & multicity) cannot be used for local travel and vice-versa.

13. The driver is expected to use the Cab that was registered with Plan Cab. Any change of vehicle and all supporting documents and authorization to drive the vehicle rests with the driver only.

14. In case of a change of plans, a customer can cancel his booking by contacting the driver given in the details of the Telegram message. He/She can extend one way to a round trip by booking again with Plan Cab. Or from one way to multi city while the journey is in progress. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request from the customer is approved, our support team will guide you on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.

15. The driver will wait for the customer on the booked travel date and time and it is the duty of the customer to inform him of any unexpected changes. If no such communication came from the customer regarding this, the booking will be considered a case of no-show, and the Price for Reservation will not be refunded as such.

16. In case, there is any delay or change of plans from the Driver's side, they have to get a replacement or communicate with the customer beforehand.

17. The customer has to pay the entire amount to the driver and not to some third party calling and asking you the payment. In such cases, Plan Cab is not responsible to bring back the money the customer has lost.

18. And same case with a driver too, where it is the driver's responsibility to collect cash from the rider in the form of cash, card, or UPI payments depending upon his/her choice.

19. After completion of the trip, neither driver nor the rider should be forced to give a high rating. It should be given at the sole discretion of the person only.

20. Cab booking with specified distance coverage and fare only will be considered for one-way transfer either from the airport or railway station to a single location or vice versa. Pickups or drops from multiple locations are not included in such bookings.

21. Plan Cab cannot be held accountable for any delay or consequential loss caused to the customer due to traffic jams or reasons beyond the reasonable control of the driver or lapses on the part of the driver.

22. Plan Cab cannot be held accountable for any loss, damage, physical injury, and loss of life, etc suffered by the customer/ driver while availing of its services.

23. In case of any misconduct or misbehavior by the driver, the customer should immediately report to the support team of Plan Cab at https://t.me/PlanCab and alternatively, rating and feedback can be given after the completion of the ride.

24. Plan Cab cannot be held accountable for any loss, damage, or delay suffered by the customer due to force majeure events.

25. In no event, does the entire liability of Plan Cab for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.

26. In case of any disputes, parties agree to the settlement through exclusive jurisdiction in the court of Bengaluru, Karnataka only.

27. In a scenario, where a customer already has received the driver & cab details and the cab hired does not show up on the day of travel, it will be considered as the failure of the fleet partner of Plan Cab. Plan Cab being a bot-based car aggregator, will take all necessary efforts to provide the customer with an alternative mode of transport immediately, in the shortest possible time & if failing to do so will provide the customer a full refund, which will be processed in a maximum 7 days from the day the cab travel was scheduled to begin.

28. Plan Cab is not liable to reimburse its customer for any expenses like hotel stay charges, flight ticket charges, or any other type of monetary expenses which the customer had to bear as a result of a show of the cab on the day of planned cab travel.

29. Plan Cab may use the Name of the person & mobile number shared while making an online booking/ registration with it (or) which is shared while filling its inquiry form for its promotional purposes. Plan Cab promises that the data will never be sold to any other business entity or advertisement agencies & will be solely used for its own promotional purposes only.

30. It may happen that for some regions, the cab model which was reserved earlier by a customer online cannot be actually made available due to sudden restrictions by local cab associations in that geography which are beyond the control of Plan Cab. In such a case Plan Cab will make a full refund.

31. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization or unacceptance of online payment on the part of the driver.

32. Customers should only board taxi permit cabs. (Yellow or Green Plate) after verifying that it was the one booked through Plan Cab.

33. The final amount is shown to the person while booking the cab and no extra charges need to be paid to the driver.

34. In addition to all the above-mentioned terms & conditions, Privacy Policy can be accessed from the website of Plan Cab
     

Refunds

In case you are eligible for refunds based on the “Cancellation and Returns” policy given above, then the refund will be remitted back to you in 15-20 working days. In case of any issues, write to us at https://t.me/PlanCab or mail at support@plancab.in.